Frequently Asked Questions

Are all your products handmade?

Yes, all of our products are handmade, by myself, in our Studios in Mt. Eliza and Mornington. Our products are also licensed by Australian Made Campaign Limited to use the Australian Made logo. Licensee ID Number: 9485.

 

Why Soy Wax?

Natural
Soy candles are made from soybeans, a natural, renewable source grown in many regions by local farmers. Paraffin candles are made from petroleum, which is a non-renewable source that contains carcinogenic substances. These substances may be released into the air while burning. Using candles made from soy supports local agriculture and farmers, allowing them to make money and grow their operations.

Cleaner Burning
A candle made from soy wax burns cleaner with little soot released as the candle burns. Paraffin candles often create a significant amount of black soot that collects on the jar, as well as on your walls and other surfaces of the home. Soy candles are also non-toxic, so they won’t release toxins into the air as they burn.

Longer Lasting
Soy candles typically last longer than a paraffin candle of the same size. The reason behind the longevity of soy candles is the slower burning time and cooler burning temperature of the soybean-based wax. You may pay more for a soy candle initially, but the longer-lasting burn means you won’t have to buy new candles as often. Soy wax is also biodegradable, making it an investment that benefits the environment.


What Is Scent Throw?

When it’s said that a candle scent “throws well”, this means that it fills the room with a strong, lasting scent. Soy wax candles not only have a great scent throw, but also have a cleaner smell. This is because the wax is clean burning and the fragrance is coming from the melted wax pool rather than the wick only.


What are the fragrances made of?

All the fragrance oils that we use in our products are designed and developed in Australia and are completely vegan / cruelty-free. As they are produced specifically as a candle making, they are synthetic in substance to ensure the best performance when used in soy wax.


What type of wicks do you use?

Our soy candles are made using only lead-free, cotton wicks,


Why Should I trim my wick?

Having too large a wick length for your candle will mean it will burn far too quickly, with too large a flame. For safety reasons, the wick should be kept at 0.5 cm. Make sure you do not leave wick debris in the wax when you trim.
Trimming also prevents your wick from curling back into the wax – a common problem with softer, cotton wicks and it prevents a large “knob” forming on your wick.
You can use scissors or nail clippers to trim your wick, however for best results and ease of use, we suggest purchasing a pair of wick trimmers which will last you many years.


How do I put my candle out?

The first thing to know is that you never, ever put the candle out by placing the lid on the jar. Either use a candle dipper, dip the wick into the melted wax or pinch it out. Blowing the candle out is of course the easiest, but it will also smoke for a while. This is the only time you will see a soy candle “smoking”.


Why isn’t the whole of my candle melting?

This certainly isn’t a problem you will find with our candles, but the cause of this is the use of a wick which is too small for the jar. An incorrect wick size can also cause the candle to constantly go out.
“Tunneling” is when a candle burns down the middle of the jar, leaving lots of wax stuck to the side of the jar. Candles will tunnel due to incorrect wick size or type, or if you do not allow it to burn for long enough. We recommend always burning your candle so you reach a full melt pool, where the melted wax reaches the edge of jar, this can take up to 3-4 hours.


How Do I Wash My Jars?

When you finish burning your candle, you should have approximately 1cm of wax left at the bottom of the jar. Place your jar in an oven on a low temperature, wait for the remaining wax to soften and then dispose of. Alternatively, place jar in a bain-marie with water, once the wax softens you can dispose of it. Any left over wax residue will then wash out easily with hot, soapy water: But remember DO NOT pour wax down your drains. The wax will solidify in the pipes and clog your sink.

 

Why do some candles look like they are not stuck onto the glass evenly?

Sometimes soy wax has a tendency pull away from the glass. This is perfectly normal and does not affect how your candle burns or smells, it is simply down do fluctuations with the weather.

Still have a question? Please feel free to get in touch!

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